Providing the services which underpin the installation and implementation of your products drives customer satisfaction, time to market, revenues, and profitability. Unfortunately, many small and large professional services organizations are challenged to maintain growth and profitability in the face of typical services organization pressures: recruiting and training, underutilization, sub-scale skills specialization, geographic dispersion, price erosion, high indirect costs, and fierce domestic and overseas competition.
We at XD3 have led services organizations from 100 to 2000 people, and we have the tools to assess, define and deliver all aspects of your professional services organization to determine specific actions to improve your operation and margins.
Your professional services are the key interface to your clients and your ability to deliver on spec, on time, and on budget provides the most powerful marketing leverage: client satisfaction, follow -on business opportunities, and positive client references. The most important elements which will allow you to deliver on spec, on time, on budget are: scope agreement, client commitment and participation, project planning, phasing, delivery tools, leadership, and quality and skill of the delivery team.
XD3 will help set up your professional services organization with the right delivery structure, project tools, and leadership processes to help you deliver your engagements with confidence.
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