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News: (10/2007) - XD3 leads IT solution implementation planning for national financial services company.
XD3 was selected by a large US Retail and Commercial Bank to lead an effort for the scope assessment, requirements analysis, and implementation planning for the replacement of retail Collections and Recovery systems. The assignment included gathering requirements across multiple user groups, performing a fit analysis against a preferred solution, and determining the approach, timeframe, and cost for the full scale implementation of a new solution.

News: (05/2007) - XD3 provides interim CIO leadership for facilities based LD provider, integrating newly acquired operation, consolidating multiple billing systems, and implementing an ERP solution.
XD3 provided a senior resource to act as Interim CIO during the acquisition of Startec by a private equity firm. The Interim CIO led an IT team of 16 staff. The work included leading the entire effort to acquire and implement a new financial accounting software package. This included preparation of the Request for Proposal (RFP), identification and selection of a systems integrator, negotiation of software license agreement, creation of new Chart of Accounts, creation of training schedule for users, and acquisition/upgrade of servers and workstations for the new system. XD3 also led Startec through the consolidation of two billing systems into one billing system.

News: (01/2007) - XD3 assures user and operational readiness for roll out of new systems at national VoIP service provider.
XD3 served as a User and Operations Readiness Team Lead for the implementation of Oracle's CBRM billing system at a national VoIP provider. The work included identifying and documenting all business process changes, setting up workflows for collections, and ensuring all user reporting needs were met by the new system. XD3 Coordinated the training schedule for call center and headquarters staff. XD3 maintained requirements traceability matrix to ensure all user and operational requirements were met.