Back to Leadership Team Shawn Gallagher, Partner
Experienced subject matter expert and business oriented senior project manager with substantial client-facing experience and a proven track record in leading complex, international, and multi-dimensional teams. Demonstrated expertise in designing, architecting, developing, implementing, and supporting IT products. Technically oriented leader who is effective at motivating and developing team members as well as building consensus among diverse groups. Industry reputation for operating with the highest degree of transparency and integrity. Core competencies and areas of expertise include:
Revenue Assurance
Customer Relationship Management
Billing and Customer Care
Cost/Benefit, Project Management and Budgeting
IT Systems Implementations
Offshore Systems Development and Testing
Product Management and Architecture
Solid Communication & Problem Solving Skills
XD3 Group, LLC (2008 - present), McLean, VA Partner
XD3 leverages the deep and broad experience gained through years of consulting and management in the Communications and IT product and services industries. XD3 combines its wealth of experience and methodologies to add value to its client’s business. XD3 is an organization committed to finding the best solution for our customers´ complex business and technological challenges.
Projects:
In 3Q 2010, Shawn was tasked by LightSquared to program manage the development of green field business processes and extract and create a set of business requirements from multiple sources derived from multiple organizations.
From 2008 into 2010, served in multiple capacities on Comcast’s upgrade and migration to their new customer management and invoicing systems. In my initial role was to lead an analyze current revenue assurance controls and determine the impact to edge systems along with determining new capabilities for the deployment of the next generation customer management and billing systems (Amdocs). Additional roles included billing support and configuration analyst for migration to new system. My last role was project management of the customer management user interface pilot along with end to end testing of the billing system for all Comcast billing and ordering scenarios.
Razorsight Corporation(2003 - 2008), Fairfax, VA Vice President and General Manager Global Operations Vice President Professional Services Executive Director Implementation Services
Leading provider of software solutions that help communications service providers improve their profitability by optimizing network costs and maximizing revenue. Its solution provides line item visibility, workflow management, dashboards and customized reporting on every line item of cost and has emerged as the market leading provider of on-demand financial business intelligence solutions for communications, media and entertainment companies, and has consistently ranked among the fastest growing companies in the country.
Impact and Results:
Joined company founder in early stages to provide decisive leadership in areas of service delivery, customer relationship management, product management, and customer satisfaction to improve the company performance and position it positively in a rapidly changing market environment. During tenure company grew from 5 to over 185 employees.
Demonstrated capabilities and experience while performing research and feasibility on new ventures, including market viability, resource requirements, financial forecasting, and value creation analysis; resulting in revenue growth from $1.3 million to $13 million.
Developed and managed strong teams of over 100 employees; providing direction, training and feedback, and creating an environment of open sharing of information and risk taking.
Operations executive responsible for the delivery of product and services during time of rapid sales growth of over 200% annually. Results yielded year-over-year revenue and margin growth with a hundred percent reference-able base of marquee clients, including several of the world's largest telecommunications companies.
Provided onsite management to global operations located in Bangalore, India. This effort was necessary to support rapid growth and scalability and resulted in an increase to overall corporate gross margin of 55% annually.
As a member of the executive team, managed and executed all activities involved in the development and revision of proposals, contract delivery, and customer/management negotiation. Prepared and disseminated information regarding contract status, compliance, modifications, and revisions. Analyzed and negotiated non-standard agreements for teaming, nondisclosure, consulting, and subcontracting.
Utilized cutting edge technology to optimize product performance, improve customer service, and automate information exchange -- reducing customer response time significantly.
PricewaterhouseCoopers LLP(2001 - 2003), Washington, DC Manager III
PricewaterhouseCoopers (PwC) provides industry-focused revenue assurance, tax and advisory services to build public trust and enhance value for its clients and their stakeholders.
Impact and Results:
Led multiple teams delivering over 30,000 hours of earned services engagements for multiple partners, customers and lines of service in the areas of revenue assurance, consulting, and data management.
Proactively set, managed, and consistently met client expectations, by soliciting client feedback to ensure that assignment, approaches and solutions were linked to client objectives and consistent with engagement objectives.
Defined product and service delivery standards to guarantee highest quality client service.
Achieved over $7.2 million in sales (250% of target) to numerous customers for multiple products while serving as sales lead or sales support. Demonstrated a successful track record in generating follow-on assignments from customers.
Prepared and delivered written proposals, project approaches and customer presentations within established quality control standards that were included in large complex competitive bids involving fees up to $10 million.
Acted as mentor and coach to senior staff in the areas of long term development and market/industry focus. Routinely sought development opportunities for staff through project rotations, staff exchanges, and other cross-training opportunities. Served as the primary instructor for industry or product specific training courses.
Acted as the subject matter expert and architect during the development of Telecom Cost Minimizer (TCM), a suite of solutions and tools, to help telecommunication providers proactively minimize costs in the wholesale carrier to carrier billing relationship and efficiently operate their network.
Qwest Communications(1998 - 2001), Arlington, VA and Denver, CO Senior Manager Finance Manager Senior Analyst
Qwest is a leading provider of voice, video and data services.
Impact and Results:
Transitioned Qwest’s cost systems support function team of 48 people from Virginia to Colorado – reducing; selling, general and administrative expenses without impacting productivity.
Performed bimonthly forecasting of facilities cost budget of $2.4 billion using quantitative models and delivered timely reporting to company President.
Developed and executed corporate-wide response to Federal regulatory changes requiring major internal application and systems development for recording, reporting, billing and payables management of new charges, rates, regulation and compliance.
Led cross-functional team responsible for identifying accounting, network, and organizational savings following corporate merger - resulting in cost reductions of $184 million.
Verizon Business (formally MCI Communications)(1996 - 1998), Mclean, VA Senior Analyst Analyst
One of three operating units of Verizon Communications, Inc. Verizon Business delivers advanced internet protocol, data, voice and wireless solutions to large businesses and government entities.
Impact and Results:
Led team which identified $120 million in network cost redundancies and synergy savings.
Responsible for the audit and review of 42% of all inter exchange carrier leased facilities accounts payable expenses.
Originated disputes with inter exchange vendors achieving $2.8 million savings for company.
Identified $4.8 million in yearly run rate savings through migration of leased services to optimize network expense.
MORAVIAN COLLEGE BA – Accounting, 1996 Bethlehem, PA
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Experienced subject matter expert and business oriented senior project manager with substantial client-facing experience and a proven track record in leading complex, international, and multi-dimensional teams. Demonstrated expertise in designing, architecting, developing, implementing, and supporting IT products. Technically oriented leader who is effective at motivating and developing team members as well as building consensus among diverse groups. Industry reputation for operating with the highest degree of transparency and integrity. Core competencies and areas of expertise include:
