Over 30 years of consulting as well as line management experience working with leading communications companies in North America. A well-rounded, hands-on, technology manager with (the most recent) track record of successfully delivering large scale projects in the BSS/OSS space for the communications (cable, wireless and wire-line) industry. Past experience also spans the energy, utility and financial industries. Special competency in solutions architecture, program management, onshore and offshore systems integrator management, and demand management. Customer focused, highly motivated with excellent communication skills, industry, and technical knowledge. High integrity individual with a mindset of delivering on business objectives with uncompromising efficiency.

XD3 Group, LLC (2010 - present), McLean, VA
Senior Consultant

• Contracted to drive business processes and requirements for the implementation of a B/OSS system for a startup wireless telecom company.

Cox Communication (2008-2010), Atlanta, GA

March 2009 – March 2010
Sr. Director Wireless Technology – Demand Management

• Responsible for directing and conducting all aspects of the Demand Management function for IT and Engineering
• Managed the funnel into the technology teams for all new product requirements and feature enhancements requests originating from cross functional business teams
• Coordinated the entry of non-business originated demand such as BSS/OSS Release upgrades, vendor application release upgrades, hardware changes, and technology productivity enhancements
• Chaired the Wireless Technology Enhancement and Change Review Board that prioritized all demand
• Developed level of effort estimates and facilitated the planning of releases factoring in development and testing capacity
• Successfully managed the gathering of requirements and design of changes to support Cox as a Mobile Network Operator
• Represented IT during contract negotiations with network vendor for LTE build-out
• Supported the go live of Cox Wireless MVNO - due in November 2010

March 2008 – March 2009
Sr. Director Wireless Technology - BSS/OSS Program Management

• Program managed the delivery of the end to end wireless BSS/OSS solution spanning the IT and Engineering domain.
• Stood up the Oracle Communications stack comprising 9 major components plus 43 custom interfaces to external systems
• Managed  the Systems Integrator relationship – involving 100 onshore and offshore resources in India, change management,   invoice management,  code release delivery
• Performed the traditional program management functions – executive reporting, issue resolution, risk management
• Developed the overall Wireless IT and Engineering implementation program plan for the launch of Cox as network operator
• Oversaw a multi-million dollar budget for the BSS/OSS build out

EMC Consulting/BusinessEdge Solutions (2001-2008)

March 2005 – March 2008
Senior Business Consultant and Solutions Architect                                                                 

• Represented Cox IT in requirements gathering for the joint wireless reseller venture between the Cable Consortium and Sprint
• Developed functional designs and architecture blueprint for the Cox BSS/OSS supporting the venture including the integration with Sprint’s system and facilitated delivery of the solution within 6 months

September 2004 – March 2005
Senior Business Consultant

• Evaluated various Revenue Assurance applications for a division of an RBOC.

December 2001 – September 2004
Senior Business Consultant, Program Manager and Tier 3 Operations Specialist

• Member of PMO team that successfully program managed  the deployment of  Wireless Number Portability within Nextel  in time to meet the federally mandated date
• Responsible for managing the solution architecture and management of  changes to 27 different IT systems
• Chaired the WLNP IT Architecture Review Board and Production Support Review Board 
• Provided Tier 3 support for the most difficult customer and system problems escalated by the triage team
• Developed functional specifications for a proposed MVNO venture between Nextel and Disney

American Management Systems, Inc. (1979-2001)

Senior Principal and Solutions Delivery Manager - Telecommunications

• Functional Manager – Led functional requirements gathering for a convergent billing and operational support system for New Jersey-based provider of Cable, Telephony and Internet services.  Evaluated COTS platforms for each functional area and developed the current and envisioned business processes for the convergent operation
• Implementation Program Manager – Winstar Communications - Managed several integration project teams that consolidated 8 different billing platforms for the CLEC’s domestic & international broadband subsidiaries into a single Kenan Arbor/BP billing system
• Program Financial Manager – AMS / Mannesmann Mobilfunk - Supervised the financials during the development of a new  integrated Billing & Customer Care system (Tapestry)
• Development & Implementation Program Manager – Sprint Local Division – Managed multi-site team of 55 people during the successful implementation of a Message Processing System (MPS) for Sprint Local Division’s billing operation.  
• Business Administration Manager – BellSouth - Directed operational and business administration aspects of an IT services engagement worth approximately $20MM per year.  Recruited 150 IT professionals; oversaw the build-out of a new office facility and IT Training Center; and, established Finance, Accounting, HR, and LAN Support functions
• Senior Functional Lead - Saudi PTT - Evaluated customer care systems for the Saudi Arabian Ministry of Post Telegraph & Telecom as part of the TEP-6 program, prior to privatization. Gathered requirements for a new billing system
• Project Lead – Led a team that conducted a study of order flow-through at Verizon’s Wholesale Division’s Call Centers and recommended improvements that would help Verizon meet the pre-requisites for getting permission from state PUCs for offering long distance service

Senior Principal and Solutions Delivery Manager – Energy and Utilities

• Systems Integration Manager – Implemented Oil and Gas Exploration &Production (E&P) software for joint interest cost and revenue management at 5 major energy E&P companies in U.S. & Canada.
• Senior Business Consultant - Developed the requirements for a financial application, evaluated decision support systems, and document management systems for PSE&G, a large New Jersey-based utility.
• Business Analyst - Designed a Gas Plant Accounting System for automating the complex volume allocations and accounting functions for all of Shell Oil Company's gas plants.

ADDITIONAL ACHIEVEMENTS

• Authored paper - Wireless Number Portability – Operational Lessons Learned
• Sprint Quality Management Executive training